Austin Energy Financial Assistance Programs

If you’re having trouble keeping up with your monthly energy bill payments, you might be eligible for financial assistance from Austin Energy. Austin Energy offers several different financial assistance programs, including emergency payment plans, income-based programs, and general financial assistance. Learn more about these programs and how they can help you lower your energy bills in the Austin area.

Austin Energy Financial Assistance Programs

Austin Energy Financial Assistance Programs

Energy Weatherization Assistance

Energy Weatherization Assistance (EWA) can help you save money on your energy bills. EWA helps you reduce the amount of energy that you use by improving the efficiency of your home. The program is offered through the Department of Energy’s Home Performance Assistance Program. You can find out more about EWA and eligibility here.

Low Income Home Energy Assistance Program

The Low Income Home Energy Assistance Program (seven sentences): The Low Income Home Energy Assistance Program (LIHEAP) helps low-income households with their energy bills. Customers can receive up to $1,000 per year to help pay their energy bills. LIHEAP is a federally funded program administered by the Texas Department of Housing and Community Affairs.

The Customer Assistance Discount Program

Customer Assistance Discount Program is available throughout Travis County and the service area. It is Austin Energy’s most widely used assistance program. Families who are already receiving benefits from the state of Texas, the federal government, or another state assistance program are eligible for the service. Thousands of local families use it. Discounts are available on the following items:

  • Drainage Fee 50% off
  • Electrification Customer Charge Waiver
  • Get a discount on your total electrical usage
  • Waiver of Water Tiered Fixed Charges
  • Your community benefit charge will be discounted
  • Waiver of the Transportation User Fee is available to City of Austin utility account holders who do not own or drive a vehicle, or who are at least 65 years old.
  • Waiver of water service charges
  • Waiver of wastewater service customer charges
  • Discount on Water Volume Charges
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Financial Support Plus 1 Program

If you suffer from an extreme hardship such as a medical emergency or a sudden job loss, you may qualify for the Financial Support Plus 1 Program, which applies credits to electricity or other utility bills. The Plus 1 Program is sponsored by customer donations, and all donations are directed towards helping people in Austin, Texas. In order to make a donation, customers can add money to their monthly utility payments.

Energy conservation programs

The city of Austin offers a number of programs to help residents conserve energy and save money. The Austin Energy Conservation Office offers a wide variety of services to help residents reduce their energy consumption. The office provides energy audits, home energy improvement workshops, and rebates on energy-efficient appliances. The office also offers a home energy report card that shows residents how their home uses energy and provides tips on how to improve efficiency.

The Austin Water Utility also offers a number of programs to help residents conserve water. The utility offers water conservation kits, rebates on water-efficient appliances, and free water conservation audits. The utility also has a water conservation website that provides tips on how to save water.

Free home-energy improvements

The City of Austin and Austin Energy offer a number of programs to help customers save money and energy. The Home Energy Improvement Program offers free home-energy improvements for income-qualified customers. Improvements may include: attic insulation, weather-stripping, duct sealing, and more.


How Much Can I Save?

According to Austin Energy, the average residential customer who completes energy efficiency upgrades can save $500 to $1,500 per year on their utility bills. That means over the course of 10 years, you could save up to $15,000!

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Do I Qualify for Financial Assistance?

You may qualify for Austin Energy’s Financial Assistance Program if your household income is at or below 200% of the federal poverty guidelines. Additionally, you must be a customer of Austin Energy and have an account in good standing. If you meet these qualifications, you may be eligible for a grant to help pay your utility bill.

How To Apply for Financial Assistance

If you are a low- or moderate-income customer of Austin Energy, you may be eligible for our financial assistance programs. These programs can help you pay your energy bill and make your home more energy efficient.
To apply for financial assistance, please fill out the application form below and return it to us. You will need to provide proof of income and residency. Once we have received your application, we will review it and determine if you are eligible for assistance. If you have any questions about the application process, please contact us at 512-322-9100.


Overall, the Austin Energy Weatherization Assistance Program is a great way to help low-income families reduce their energy consumption and save money. The program is also beneficial for the environment, as it helps to reduce greenhouse gas emissions. If you are thinking about weatherizing your home, I encourage you to contact Austin Energy and see if you qualify for this program.

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